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Subscriptions & Billing

Subscriptions​

Can I use the free version of production websites?​

Yes, if your website receives less than 5,000 sessions per month, you can use CookieHub for free. However, by upgrading to our paid subscription plans, you can enjoy more benefits such as increased monthly sessions, access to features like regions, consent log, and multiple languages. Our paid plans start as low as €8 per month.

What occurs if my website surpasses the page scan limit of my subscription?

What happens if my website has more pages than the page scan limit?​

If your website has more pages than the specified page scan limit, CookieHub will scan up to that limit as per your subscription. Typically, most websites have all their cookies detected within the initial 100 pages. However, for larger websites, additional pages may need to be scanned to ensure comprehensive detection of all cookies in use.

What happens if my website exceeds the session limit of the subscription?​

If your website surpasses the session limit of your current CookieHub subscription, here's what you can expect based on your subscription type:

For CookieHub Basic, Business, and Enterprise Subscriptions:

  • At the end of each billing period, you will be charged for additional sessions in increments of 1,000.
  • The cost for each additional 1,000 sessions varies depending on your subscription plan:
    • Basic: €0.25 for every 1,000 additional sessions
    • Business: €0.10 for every 1,000 additional sessions
    • Enterprise: €0.05 for every 1,000 additional sessions
  • To maintain a predictable and cost-effective monthly price, it's advisable to select a subscription plan with a sufficient number of included monthly sessions for your domain.
  • You will receive an email notification when you've used 90% of the included monthly sessions.

For CookieHub Starter Subscription:

  • If you've used 90% of the included monthly sessions, you'll receive an email notification.
  • If the number of monthly sessions exceeds the included limit, the service will be temporarily suspended, and you'll need to upgrade to a paid plan to continue using it.

Why is this message shown on my website: "CookieHub - This website has exceeded the included session limit or the service has been suspended"?​

If you are seeing the message "CookieHub - This website has exceeded the included session limit or the service has been suspended" on your website, there could be a few reasons for it:

  • Your website may have exceeded the maximum monthly sessions for your subscription plan. The Free plan has a maximum of 5,000 sessions per month, and if you exceed that limit, the service will be suspended. To continue using CookieHub, you can upgrade to a Premium plan and set up a payment method.

  • You may have signed up for the Premium trial subscription for 30 days. Once the trial period expires, you will need to add a payment method to continue using the service. If you do not add a payment method, the service will be suspended.

  • There may be an issue with charging your credit card. If this is the case, you will receive a notification email. Our system will attempt to charge your credit card for three consecutive days, and if it fails, the service will be suspended.

If you no longer wish to use CookieHub and want to remove the message from your website, you will need to remove the CookieHub implementation code.

Can I manage both free and paid domains on the same account?​

Yes, you can manage both free and paid domains on the same account. CookieHub allows you to manage unlimited paid domains within the same account, as well as up to 100 free domains. This means you can easily keep track of all your domains in one place and manage them efficiently. Whether you have one domain or multiple domains, CookieHub can help you manage your cookie consent and comply with data protection regulations.

Do you offer refunds?​

We offer a 30-day free trial on all our paid subscriptions so you can try out our features and functionalities before making a purchase. Unfortunately, we do not offer refunds for any purchases made on our platform. Once a sale is completed, it is considered final. If you have any questions or concerns about your purchase, please don't hesitate to contact our support team for assistance.

How can I cancel a subscription?​

If you want to cancel your subscription, you have two options: deleting the domain to cancel it instantly, or downgrading to the free subscription, which will cancel your subscription at the end of the billing period.

To downgrade to the free subscription, please follow these steps:

  1. Log in to the CookieHub dashboard.
  2. Click on the domain you wish to downgrade.
  3. Next to your subscription plan, click the "Change subscription" button.
  4. Select the "Starter" plan and confirm by clicking the "Change subscription plan" button.

Your subscription will remain active and unchanged until the end of the current billing period.

Pricing and Payments​

How much does CookieHub cost?​

CookieHub offers both free and paid plans, with pricing based on the number of monthly sessions and features needed. Please see our pricing table for details.

What payment methods do you accept?​

We accept all major credit cards, PayPal, and wire transfers.

Do you offer discounts for non-profit organizations?​

Yes, we offer a lifetime 50% discount on all paid subscriptions for registered non-profit organizations. Please contact us for further details.

How are payments processed?​

Payments are processed securely through our payment processing partner, Teya.